Working as a Door Supervisor
(New Qualification in effect from 1 January 2015)
To work in any capacity in the security industry in UK you need to have the relevant security qualification after going through SIA compliant course from a training provider. Mostly people go for the door supervisor qualification at first once they enter the Security industry.
- Duration: 4 Days
- Assessment: Multiple choice questions and practical
- Minimum Age: 18 and above
|East London : £119||West London: £119|
|North and Central London : £119||South London: £119|
SIA Door Supervisor Course Modules:
Unit 1: Working within the Private Security Industry
- Know the main characteristics of the private security industry
- Understand legislation as it applies to the individual in carrying out a licensable activity
- Understand the importance of safe working practices to comply with legal requirements
- Understand fire procedures in the workplace
- Understand emergencies and the importance of emergency procedures
- Understand the importance of communication skills and customer care
Unit 2: Working as a Door Supervisor within the Private Security Industry
- Understand the role and objectives of a door supervisor.
- Understand civil and criminal law relevant to a door supervisor
- Understand searching relevant to a door supervisor
- Understand powers of arrest relevant to a door supervisor
- Understand drug-misuse issues and procedures relevant to the role of a door supervisor
- Understand incident recording and crime scene preservation relevant to the role of a door supervisor
- Understand licensing law and social responsibility relevant to the role of a door supervisor.
- Understand emergency procedures which should be followed by a door supervisor.
- Understand how a door supervisor can help to keep vulnerable people safe.
- Understand queue management and venue capacity responsibilities relevant to a door supervisor
Unit 3: Conflict Management within the Private Security Industry
- Understand the principles of conflict management appropriate to their role and reduce risk in conflict situations
- Understand how to communicate in emotive situations to de-escalate conflict
- Understand how to develop and use problem solving strategies for resolving conflict
- Understand good practice to follow after conflict situations
The role of the door supervisor
Door supervisors are security operatives working at licensed premises, for example bars, night clubs, hotels, restaurants and large events.
The main role of a door supervisor is to make sure customers have an enjoyable experience in a safe environment.
Attending training and passing the national qualification provides the minimum knowledge and understanding to start working as a door supervisor. Door supervisors must be licensed by the regulatory body for the UK security industry- the SIA Security industry authority.
Door supervisor’s main duties
Door supervisors are representing the licensed premises management. Door supervisors control entry and also maintain order within the premises. Door supervisors are also required to be good in customer care. A polite and professionals door supervisor leaves the customers satisfied thus wanting to return back
Door supervisor responsibilities
- Controlling entry
- Maintaining order
- Helping customers
- Ensuring health and safety
- First aid
When will I receive my training certificate?
Once you have done your training and successfully passed the door supervisor course. Depending upon the awarding organization you should get your certificate within ten working days.
Is the door supervisor course easy?
The level 2 award in door supervision is designed at the entry level thus if you can read write and speak English it should not be a problem for you to qualify in the door supervisor exam. Almost 99 percent of the learners manage to qualify in the first attempt. The learners who fail usually don't fail in the complete qualification, it may be just one odd module, and you can always re sit that module.
Can a door supervisor work as security guard?
Yes a door supervisor can work as a normal security guard on the contrary a normal security guard cannot work as a door supervisor, as door supervisors need to work in licence premises. In order for him to work in a licence premises he needs to undergo the required training.
How to become a door supervisor?
In order to work in the security industry in UK you need to have a sia badge or sia licence. How do you get the sia badge or license, well first of all you need to complete the mandatory training for the sia door supervisor course by any training provider. The sia door supervisor course is a four days course and all the modules mentioned above need to be covered. Once you have completed the above mentioned sia training for the door supervisor course you have to wait for your result for the door supervisor course. If you qualify for the door supervisor course then you can apply for your sia badge or sia licence.
Door supervisor or security guard?
In our opinion the door supervisor qualification is better and is good value for money that you spend. A door supervisor can do all the work that a normal security guard can do, but in addition to that he can also work in licensed premises, which include where alcohol is dealt with. Thus if you intend to join the security industry then we recommend that you do the sia door supervisor course rather than the security guard course. After all there would only be a difference of say 30 pounds, and yet the sia badge cost is the same. So think what is a wiser action. If you need advice or further help call 0203 691 4127 or mail at firstname.lastname@example.org
How long it takes to get SIA licence?
After you have completed the training for the door supervisor course and you receive you certificate. You need to complete the sia application form available from sia website. Usually it would take anything between 3 to 4 week once you get your sia licence.
What documents do I need to do the door supervisor training?
In order to do any sia linked qualification you would be required to show certain documents these documents have been divided in group A and group B documents. If you have two documents from group A you do not need any other document. If you have one document from group A, you would be required to have an additional two documents from group B. To have a look at the acceptable form of IDs to do the door supervision qualification follow the link documents required for door supervisor training
About the door supervisor course
The door supervisor course is spread over four days. In these four days the training provider will cover four modules which are working in the private security industry, working as a door supervisor, conflict management and physical intervention. The course is a QCF (qualification credit frame work) each module has its own credit value.
What if I fail the course?
As said earlier the door supervisor course in its self is a fairly simple qualification which is designed at level 2. If you can speak, read and write English hopefully you should not have a problem with the qualification. As per our experience majority of the learners manage to qualify in the first attempt.
Offering SIA compliant security courses in London, door supervisor courses are being offered in London at various locations across greater London, catering for north, south east and west part of London.
Who is a door supervisor?
A door supervisor is a security operative working in private security industry of the United Kingdom. A door supervisor needs a sia licence before he can work as a door supervisor. A door supervisor is a security operative who can work at licensed premises. A licensed premises is a place where alcohol is being dealt in any form may it be retail sale or serving. The most common place that a door supervisor can work is pubs and night clubs. It does not mean that a sia compliant door supervisor cannot work as a security guard, in fact a security operative with a sia door supervisor licence can work as normal security guard on the contrary a normal security guard cannot work as a door supervisor. In order for a security operative having a sia licence for security guarding would have to get the sia qualification for a door supervisor and besides the security guard would also be required to get a sia licence for door supervision.
Where can I get the door supervisor qualification in London?
You can choose any training provider to go with; you can choose us to help you with you sia door supervisor qualification. We are providing sia compliant security training courses at various venues across London and the UK. The sia door supervisor qualification takes four days to complete.
What is included in the sia door supervisor qualification?
The training period for the sia door supervisor qualification is 4 days in these four days you shall be studying the following modules:
- Working in the private security industry
- Working as a door supervisor
- Conflict management for the private security industry
- Physical intervention
Learner Entry Requirements
Security operatives are likely in the course of their work to be required to make calls to the emergency services, or need to communicate to resolve conflict. It is essential that security operatives are able to communicate clearly.
After doing this qualification Learners can progress to the following qualifications:
- level 2 Award for Working as a Security Officer within the Private Security Industry
- level 2 Award for Working as a CCTV Operator (PSS) within the Private Security Industry
- Level 2 Award for Working as a Close Protection Operative within the Private Security Industry
- Level 2 Certificate in Providing Security Services (QCF)
- Level 3 Award for Deliverers of Physical Intervention Training within the Private Security Industry
- Level 2 Certificate In Principles of Providing Security Services
- Level 3 Award in the Delivery of Conflict Management Training.
Application of Communication Skills and Conflict Management for Door Supervisors
To observe, discuss and participate in scenario situations requiring effective communication skills and conflict management. This is so that learners become aware of situations likely to lead to conflict and can apply knowledge of effective communication and conflict management skills to these situations.
Use of practical scenarios to aid learning for Door Supervisors
Refusing entry to a customer on the grounds of:
- the venue already being full to capacity
- being under the influence of drink and/or drugs
- being underage
- not being suitably dressed
- not being able to pay the entrance fee
- refusal to be searched
- being found in possession of weapons or drugs
- being banned or under an exclusion order
By the end of this session learners will understand the rules regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict.
Ejecting a customer from the venue due to:
- breaches of criminal law (theft, damage, assaults, drugs etc.)
- breaches of licensing law (being drunk, violent, quarrelsome etc.
- breaches of house rules (dancing on tables, bottles on the dance-floor etc.
By the end of this session learners will understand the rules regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict.
Incidents inside the venue, such as:
- advising/reprimanding for behavior (breaches of house rules)
- first aid situation
- undertaking an arrest of a customer for an arrestable offence
- failing to adhere to drinking-up times
- domestic disputes
- other disputes (customer vs. bar-staff, complaints about service etc.)
- lost property (coat/bag/keys etc.)
- dealing with incidents that lead outside of the premises – what should be the door supervisors obligations.
By the end of this session learners will be able to identify some of the types of incidents that occur inside the venue, and to understand how they can deal with them in a way that reduces the risk of conflict. They will also understand the law about arrest in relation to a door supervisor’s role
The following are examples of scenarios which should be used as role plays and in discussions to reinforce the communication skills and conflict management learning. Trainers are recommended to use at least one from each section below.
- Refuse entry to customers when the venue is full, explaining why no more people can come in, explaining that they may be allowed in if and when other customers leave.
- Refuse entry to someone who is obviously under the influence of drink or drugs. Some customers may complain, but go away; others will argue and may become aggressive.
- Refuse entry to someone who appears to be under the age of 18 (or 21), and cannot provide appropriate ID.
- Refuse entry to someone who breaches the venue’s dress code, i.e. someone wearing trainers where this is not allowed.
- Refuse entry to someone who wants to come in free of charge, who either cannot pay the admission charge or who claims to be a friend of someone who works there.
- Refuse entry to someone who refuses to be searched as a part of the entry conditions.
- Refuse entry to someone found in possession of either an offensive weapon, or with drugs.
- Refuse entry to someone who is banned from entering the premises because of previous behavior, or who is under a court exclusion order not to enter licensed premises or, who is on a ‘pub watch’ ban.
- Refuse entry to someone who behaves aggressively at the point of entry, and is therefore not suitable to be allowed in.
- Eject a customer for being suspected of theft, criminal damage, assault or drugs inside the venue (where no Police action is required). Some customers will leave when asked to do so; others will argue and/or may become aggressive.
- Eject a customer who breaches licensing laws by becoming very drunk or argumentative or aggressive inside the venue. Some customers will leave when asked; others will argue and/or
- Eject a customer for breaching a house rule such as repeatedly dancing on tables or carrying bottles/glasses on the dance floor.
- Advise a customer regarding unacceptable behaviour inside the venue. Try to stop the behaviour, warning the customer about further action if the behaviour persists.
- Deal with a first aid incident where other drunken customers try to take over.
- Deal with a domestic dispute which turns into a noisy incident inside the venue.
- Deal with other disputes inside the venue, such as a customer arguing with bar staff over incorrect change given, or a complaint about poor service.
- Deal with various aggressive arguments between customers, to try to prevent them from turning physical.
- Deal with customers (usually drunk) who refuse to leave the premises at closing time.
- Arrest a customer as a last resort. Some customers will comply with the arrest, while others will become argumentative or aggressive.
- Deal with people in the 14-18 age group who may be under the influence of alcohol or drugs.
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